Terms and Conditions - Gardeners Surbiton
Welcome to Gardeners Surbiton. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before engaging our services.
1. Services Offered
Gardeners Surbiton provides a range of gardening and landscaping services tailored to meet the needs of our clients. These services include:
- Garden Maintenance: Regular upkeep including mowing, weeding, and pruning.
- Landscaping: Design and installation of new garden features such as patios, paths, and water features.
- Planting Services: Selection and planting of trees, shrubs, flowers, and other vegetation.
- Seasonal Clean-Ups: Preparing gardens for different seasons, including leaf removal and winterizing.
2. Booking and Scheduling
To ensure the best service experience, we require advance booking for all our services. You can schedule an appointment by contacting us through our website or by phone.
2.1 Appointment Confirmation
Once a booking is made, you will receive a confirmation email outlining the details of your appointment. It is your responsibility to verify the accuracy of this information.
2.2 Rescheduling and Cancellations
If you need to reschedule or cancel an appointment, please notify us at least 48 hours in advance. Failure to do so may result in a cancellation fee as detailed in our Payment Terms.
3. Payment Terms
We accept various forms of payment, including credit/debit cards, bank transfers, and cash. All payments are due upon completion of the service unless prior arrangements have been made.
3.1 Pricing
Our prices are competitive and are based on the scope of work required. Detailed pricing information will be provided in your service estimate.
3.2 Invoices
Invoices are generated after the completion of the service and must be paid within 14 days of receipt. Late payments may incur additional charges.
4. Cancellation Policy
We understand that circumstances may arise that require you to cancel a service. Our cancellation policy is as follows:
- Cancellations made more than 48 hours in advance will incur no penalty.
- Cancellations made within 48 hours of the scheduled service will be subject to a 50% cancellation fee.
- Failing to show up for a scheduled service without prior notice will result in a full cancellation fee.
5. Liability
Gardeners Surbiton strives to provide high-quality services. However, we are not liable for any indirect or consequential losses that may arise from the use of our services.
5.1 Damage to Property
While we take all necessary precautions, accidental damage to property may occur. In such cases, we will cover the costs of repairs up to the value of the service provided.
5.2 Personal Injury
We maintain liability insurance to cover any personal injuries that may occur during the provision of our services. Clients must ensure safe access to their property for our team.
6. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing and improving our services.
6.1 Data Collection
We may collect information such as your name, address, contact details, and payment information. This data is stored securely and is not shared with third parties without your consent.
6.2 Data Protection
We adhere to applicable data protection laws and implement measures to ensure your data is handled responsibly.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Surbiton operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that area.
8. Amendments to Terms
Gardeners Surbiton reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our website. Continued use of our services constitutes acceptance of the updated terms.
9. Acceptance of Terms
By scheduling and using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
10. Additional Terms
Any additional terms and conditions specific to certain services will be outlined in the service agreement provided at the time of booking.
Thank you for choosing Gardeners Surbiton. We are committed to providing exceptional gardening services while ensuring clarity and fairness through our Terms and Conditions.